How do I handle fraud and chargebacks on my shop?

/ 02

What actually matters

• • Enable 3D Secure — it shifts liability for most consumer fraud.
• • Flag mismatched billing and delivery addresses on high-value orders.
• • Always use tracked, signed delivery over a threshold.
• • Keep records: order, comms, tracking, delivery confirmation.
• • Respond to disputes quickly with full evidence.

/ 03

The bit most people get wrong

'Item not received' claims are usually won or lost on whether you have signature-confirmed delivery. Untracked postage on valuable items is a standing risk.

/ 04

What to do next

Set a value threshold above which every order ships tracked and signed.

/ 05

Where RIOT fits in

We're a small Colchester studio helping UK SMBs get fraud prevention right without agency waste or freelancer flake. If you've read this far and you want a second opinion on your specific setup, book a 20-minute call and we'll tell you honestly whether it's worth doing anything at all.

We work with clients across Essex, Suffolk, London and the wider UK — and remotely with brands abroad. No lock-in, no monthly retainer minimums, no pretending your problem is bigger than it is.

/ FAQs

Common questions