/ Ecommerce
What legal pages does a UK online shop need?
Terms and conditions, privacy policy, cookie policy, returns/cancellation policy, delivery information, and your business details.
/ 01
The short version
These are cheap to get right and expensive to get wrong.
/ 02
What actually matters
- • Terms of sale covering ordering, pricing and liability.
- • Privacy policy under UK GDPR.
- • Cookie notice with a genuine reject option.
- • Cancellation and returns rights (14 days for most consumer sales).
- • Trading name, company number and registered address.
/ 03
The bit most people get wrong
Consumer Contracts Regulations require certain information before purchase, not just somewhere on the site. Checkout should link to it.
/ 04
What to do next
Check each of those five exists and is linked from your footer and checkout.
/ 05
Where RIOT fits in
We're a small Colchester studio helping UK SMBs get ecommerce compliance right without agency waste or freelancer flake. If you've read this far and you want a second opinion on your specific setup, book a 20-minute call and we'll tell you honestly whether it's worth doing anything at all.
We work with clients across Essex, Suffolk, London and the wider UK — and remotely with brands abroad. No lock-in, no monthly retainer minimums, no pretending your problem is bigger than it is.
/ FAQs
Common questions
Can I use a template?
Yes, but edit it to match your actual business.
Do I need a company number if I'm a sole trader?
No, but you must show your trading name and address.
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